Dota Underlords

Refund Policy At Dota Underlords Hub, we are committed to providing a high-quality experience for all our players, whether you're engaging in the game itself, purchasing digital content, or accessing premium services through our platform. Please read our refund policy carefully before making any purchases. 1. Digital Products and In-Game Content All purchases of virtual goods — including but not limited to character skins, in-game currency, battle passes, or downloadable content — are non-refundable once the transaction is completed and the item is delivered to your account. This policy exists because digital goods are instantly consumable and cannot be returned once used or accessed. 2. Accidental Purchases If you believe a transaction was made in error, you may contact us within a reasonable timeframe to request a review. Approval of a refund in such cases is not guaranteed and will be considered on a case-by-case basis, factoring in: Whether the content has been accessed or used Frequency of past refund requests Technical verification of the purchase 3. Subscription Services (if applicable) If our platform offers any recurring subscription plans — such as access to exclusive community features or member-only content — you may cancel your subscription at any time. However: Partial refunds for unused time are not typically provided If you cancel before the next billing cycle, you will retain access until the end of your current term If you were charged in error due to a technical fault or unauthorized transaction, please reach out to our support team promptly. 4. Payment Disputes Filing a chargeback or payment dispute without contacting us first may result in account restrictions, loss of access to content, or a temporary suspension while the matter is investigated. We recommend resolving issues directly with our team whenever possible. 5. Third-Party Platforms If your purchase was made through a third-party marketplace (such as Google Play, Apple App Store, or other authorized distributors), refund requests must be handled through their respective policies and procedures. We do not have control over external platform refunds. 6. Technical Issues If you experienced a technical issue that prevented you from receiving what you paid for (e.g., server failure, purchase not delivered), please contact us with evidence of the problem. We will do our best to resolve the issue and may issue a refund or re-grant access depending on the circumstances.